Shipping and Turn Around
Turn Around Time
Turn around time for all items is 2-4 business days (Monday- Friday except major US holidays) from the date of purchase to the day the item is shipped. This doesn’t include actual shipping time. Custom orders may take longer to complete. If you need an item by a certain date, please email me prior to purchase at KarenCaseyFusedGlass@gmail.com to see if I can make that deadline.
Products ship via USPS Priority Mail or First Class Mail. Items ship from North Carolina and shipping is added separately to the price of the items. We only ship to US addresses.
A package is not considered "lost" until 21 business days after the date shipped. After this time period, If notified I will contact the post office to help find it. I will not replace an item prior to this time period. Once an item is marked as shipped, it is in the hands of the USPS and I cannot control when it is delivered. Once an item is marked as delivered, I am not responsible if it is not at your address. If an item is marked delivered and you didn't receive it, please contact your local post office for the GPS coordinates of where the package was delivered. If you suspect theft, contact your local police department.